Services

• Design
• Programming
• Procurement
• Assembly
• Testing
• Commissioning
• Documentation

Whether you are having a problem with Siemens PLC or other Siemens components New Electric can repair them for you.

At New Electric when a Siemens PLC or other Siemens component failure occurs we have a specific repair process:

• New Electric (NE) Electronic Repair receives a distress call from a customer
• NE database is searched for common faults and problem solutions
• Assessment is made if field service is required
• Faulty item is diagnosed in the field by NE technician or customer
• Part is received by local NE Electronic Repair Depot
• Upon arrival the part is entered into the NE database
• Initial inspection is performed
• Quote for repair and/or replacement is issued to the customer
• Upon customer approval the repair commences immediately
• Within hours initial diagnosis is issued by the NE technician
• Parts are procured and customer is notified of the repair status
• Estimated repair time is relayed to customer
• Repair completed
• Static testing is completed
• Dynamic testing if possible is completed
• Our PLC programmer will test the hardware onsite to ensure it is functioning properly in its environment
• All test results are logged and recorded into the database
• Parts replaced and steps to repair are logged into the database
• Part is cleaned, packaged and expedited to the customer
• Part is reinstalled and field tested to the customer’s satisfaction
• Upon signed approval an invoice is generated immediately bearing the customer’s PO number

Types of Siemens components with work with: